WhatsApp for Fast and Instant Communication Like in Hotels
With more than 1 billion downloads worldwide and around 50 billion messages being exchanged daily, WhatsApp is probably the most widely-used social messaging app in the world.
People love using WhatsApp, first and foremost perhaps because all their friends and family are using the app too. Another thing is likely due to WhatsApp’s simple interface and straightforward features. It is not difficult to get familiar with it from previously zero exposure to the app.
Specific industries, like hotels, have accommodated the app as one of the communication tools to connect better with co-workers and even customers (guests). Some of them claimed that the implementation had improved the guests’ experience, thus impacted the online reviews the hotels receive positively.
Some people are considering of using WhatsApp as the main communication tool in their business, if they haven’t already done so. But, while WhatsApp may be suitable for professional use in other industries, it may not be the best option for use in hotel environments.
To understand it better, we need to understand the nature of communication in a hotel environment. Unlike any other industries, hotels have more demanding needs for internal communication since a constantly fast communication between the staffs is required to get the jobs done. Text messaging is definitely not fast enough, and group communication must be flexible enough to cover the dynamic communication nature of the industry.
Here are some points to think and consider about using WhatsApp in a hotel environment:
- WhatsApp requires phone numbers
- WhatsApp doesn’t have admin backend access
- WhatsApp’s features potentially increase distractions
- WhatsApp’s voice message is not real-time
- WhatsApp privacy settings enable stealth mode
- WhatsApp doesn’t provide live support
- The use of WhatsApp potentially mixes between work and personal
However, just because it’s not suitable for use in a hotel environment, doesn’t mean you shouldn’t use WhatsApp at all. You can explore other communication tools with functions that WhatsApp don’t provide to cover your specific communication needs.
For instance, in a hotel environment, fast and real-time communication is the required way to communicate between the staffs. As one of the few prominent walkie-talkie app names, VoicePing’s voice messaging feature can cover this need very well. So, your contacts will be able to hear you as you talk without necessarily need to wait for you to finish talking, as to how it does with WhatsApp. You can even communicate without having to hold your phone and look at the device screen with the use of VoicePing’s SW3 headset. It’s fast, easy and convenient, which perfectly suits the working pace in hotels.
Another useful feature is the paging feature that allows you to page someone for very urgent matters. The person you page will get a constant notification every 30 seconds until they clear the notification by opening your message. This feature is potentially considered as annoying in a social environment, yet very handy in a working environment. It can complement the stealth feature on WhatsApp, with which your contacts can “hide” their online visibilities, thus making it difficult to know whether they have read your messages.
Adding contacts in VoicePing is also very simple and easy. You just need to type their names and if they’re existing users, they will show up. It is a more practical alternative compared to asking each of your co-workers for their phone numbers.
VoicePing has other features that are suitable for use in a hotel environment. But not only that, compared to the other walkie talkie apps in the market, VoicePing is proven to be the most reliable in speed. It has the lowest latency, meaning the fastest time to send and receive a message, in all networks (Wi-Fi, 3G, and 4G).
Have you found the right communication tool that suits your business needs well?
Share your experience with any communication apps by commenting below. Or contact us if you’re interested in finding out how VoicePing can help your hotels communication.